Performance Measurement in the Dutch Social Rented Sector: by M. Koopman, J.H. Van Mossel and A. Straub, J.H. Van Mossel,

By M. Koopman, J.H. Van Mossel and A. Straub, J.H. Van Mossel, A. Straub

The contributions in functionality size within the Dutch social rented quarter handle the societal and functional wishes of housing institutions, as a way to strengthen larger tools for functionality dimension. the supply of valuable tools allows extra transparency and hence stronger exterior keep an eye on over housing institutions. whilst those tools may still profit the interior regulate and making plans tactics of the housing institutions. The id of Key functionality symptoms, in addition to the enter, throughput and output symptoms which are certain up with it, allows the alternative, implementation and (re-)shaping of coverage choices and the justification for selecting between those possible choices. The contributions during this paintings don't tackle the general scope of functionality dimension and function signs reflecting the impression of housing. the diversity of examples lined within the booklet is said to the general public projects of Dutch housing organization. in addition to delivering useful tools for functionality dimension for particular public projects, the ebook ascertains a basic instruction for functionality administration via housing institutions. For this objective the instruments which are supplied through the conceptual platforms strategy were used as a framework. lots of the chapters are a mix of theoretical or conceptual rules and useful techniques.IOS Press is a world technological know-how, technical and clinical writer of top quality books for teachers, scientists, and execs in all fields. a few of the parts we put up in: -Biomedicine -Oncology -Artificial intelligence -Databases and data platforms -Maritime engineering -Nanotechnology -Geoengineering -All elements of physics -E-governance -E-commerce -The wisdom financial system -Urban reports -Arms keep watch over -Understanding and responding to terrorism -Medical informatics -Computer Sciences

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Extra info for Performance Measurement in the Dutch Social Rented Sector: Volume 19 Sustainable Urban Areas

Example text

Therefore it is not a relevant indicator for use in performance measurement (see also Gruis, 2000; 2002). S Net Present Value Income, capital and the total return are all used to express the financial performance of an asset over a short period of time (usually one year). All three can be subject to significant periodic fluctuations, for example due to a concentration of maintenance expenditure or periodic growth, or due to stagnation in the capital value of a dwelling because of market circumstances.

In the monitoring role, indicators are used to follow the operationalisation or materialisation of an already given policy. It can be argued that the operationalisation of a given policy is also a policy (although at another level), which would blur the distinction between the steering and the monitoring role. So, in making this distinction, one has to define which kind of policies takes centre stage in the investigation. In this chapter, policies regarding the development of the housing portfolio are central.

A new national system of visitation is now being tested in several pilot schemes by several organisations. The aim of the new system is to put social performance at the centre of the assessment. Housing associations have also begun to implement Balanced Scorecards to measure and control their organisational performance. The Balanced Scorecard is intended to achieve a more or less comprehensive view and set of measures on various aspects of organisational performance, such as financial performance, performance in delivery of services to customers and organisational learning.

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