Case Studies in Health Care Supervision, Second Edition by Charles R. McConnell

By Charles R. McConnell

Case reports in wellbeing and fitness Care Supervision is a finished choice of a hundred case reviews that deal with the basics of first-line administration in healthiness care enterprises. perfect as a complement to any textual content on health and wellbeing care supervision, those case experiences deliver to existence the day by day concerns confronted through health and wellbeing care managers and supervisors engaged on front traces to assist your scholars comprehend the sensible software of administration techniques. The e-book is usually important as a prime textual content for carrying on with schooling through operating well-being care managers or for self-study. Key gains: Simplicity of association, with a hundred case reviews and responses prepared for simple reference. basic, reader-friendly language makes the e-book perfect for undergraduates. feedback for added examine and exploration of administration basics. Thought-provoking questions for sophistication dialogue and person examine. Supported with an teacher s Manuals and a TestBank.

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Questions: 1. What can you do to get this group of employees to open up about what is bothering them? 2. ” 35 C a s e 4 T he R epea t O ffe nder Primary Topic—Criticism and Discipline Additional Topics—Communication; Delegation; Employee Problems and Problem Employees “So I slipped up and made a mistake,” said chemistry technician Arnold Adams. ” “I can’t call your behavior carelessness,” said laboratory manager Elsie Clark. ” He spread his hands and added, “What am I supposed to be—perfect? ” “You can’t make mistakes like this one.

3. How would you deal with the repeat offender if you were in Elsie’s position? C a s e 5 A Good E mployee ? Primary Topic—Criticism and Discipline Additional Topics—Communication; Employee Problems and Problem Employees; Rules and Policies Housekeeping supervisor Ellie Richards was faced with a situation that left her feeling uncomfortable about the action she would have to consider taking. In discussing the matter with Stan Miller, the other housekeeping supervisor, she began: “I have no idea how I should deal with Judy Lawrence.

Courage Lack of courage is displayed in numerous supervisory weaknesses. It is shown, for example, when supervisors fail to deliver deserved criticism or so water it down that it is ineffective simply because they are afraid of causing hurt, anger, frustration, or disappointment. Some supervisors go to great lengths to convince themselves and others that they are not being soft but rather are humane and considerate. However, it is more likely that the soft supervisor is simply afraid—especially afraid of not being liked.

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